The Wedding Crècherz respects your privacy. This policy explains what information we collect, why we use it and the choices and rights available to you.
1. Who we are
The Wedding Crècherz is the data controller for the personal information described in this policy. We provide childcare and entertainment for weddings, parties, festivals and events across the UK.
For privacy questions or requests, email info@theweddingcrecherz.com or call 07530 961 325.
2. Information we collect
Information you give us
When you enquire, correspond with us or book a service, we may collect:
- your name, email address, telephone number and communication preferences;
- event details such as the date, venue, requested service and your message;
- booking, contract, payment and invoice information;
- details needed to provide safe, suitable childcare, including the number and ages of children, emergency contacts, allergies, health, accessibility or additional support requirements; and
- records of our correspondence and any feedback or complaints.
Please only include sensitive information in an initial enquiry when it is necessary. Where health or other special category information is needed to provide safe care, we handle it with additional care and seek explicit consent where required.
Information collected automatically
Our web server may record technical information such as your IP address, browser type, device, requested pages, timestamps and error information. We use this to operate, secure and troubleshoot the website.
If you accept analytics cookies, Google Analytics also collects information about visits and interactions, which may include pages viewed, approximate location, traffic source, device and browser information, session activity, downloads and outbound link clicks. We do not intentionally send names, email addresses or enquiry form contents to Google Analytics.
Ticket bookings
Camp Bestival ticket bookings are provided through an embedded Ticket Tailor service. Ticket Tailor and its payment providers process the details needed to complete the order. We may receive booking and attendee information needed to administer the event, but we do not receive or store your full payment card number through this website.
3. How and why we use information
| Purpose | Typical lawful basis |
|---|---|
| Responding to enquiries, preparing proposals and taking steps towards a booking. | Taking steps at your request before entering a contract. |
| Managing bookings, delivering childcare and entertainment, contacting families and coordinating with venues. | Performance of a contract and our legitimate interests in providing a safe, well-managed service. |
| Keeping financial, insurance, safeguarding and other records required for the business. | Legal obligations and legitimate interests in protecting children, families and our legal rights. |
| Protecting, maintaining and improving our website. | Our legitimate interests in operating a secure and effective website. |
| Measuring website use with Google Analytics. | Your consent, which you may withdraw through Cookie settings in the footer. |
We do not sell personal information. We do not use enquiry details for unrelated marketing without an appropriate lawful basis.
4. Children's information
Our services are for children, but this website and its enquiry form are intended for parents, guardians, event organisers and other adults. Please do not allow a child to submit information directly through the website.
We collect information about children only where it is relevant to an enquiry, booking, safeguarding or the safe delivery of care. Parents or guardians should make sure they are authorised to provide this information and that it is accurate.
6. International transfers
Some technology providers may process information outside the UK. Where personal information is transferred internationally, we expect appropriate legal safeguards to be used, such as UK adequacy regulations or approved contractual protections.
7. How long we keep information
We keep personal information only for as long as it is reasonably needed for the purpose collected and to meet legal, tax, insurance and safeguarding obligations.
- Enquiries that do not become bookings are normally retained for up to 24 months after the last contact.
- Booking, contract and financial records may normally be retained for up to seven years after the service or transaction.
- Safeguarding, incident and care records may be kept for a longer period where required by law, insurance requirements or the nature of the record.
- Security and server logs are retained for a limited operational period unless needed to investigate an incident.
- Analytics cookies last for up to one year after consent. Analytics records are retained in line with our Google Analytics settings.
8. Your rights
Depending on the circumstances, you may have the right to ask us to:
- provide a copy of your personal information;
- correct inaccurate or incomplete information;
- delete information or restrict how it is used;
- provide information in a portable format;
- stop processing based on legitimate interests; or
- withdraw consent at any time.
To exercise a right, contact us using the details above. We may need to confirm your identity before completing a request.
You may also complain to the Information Commissioner's Office, the UK data protection regulator.
9. Security and changes
We use reasonable organisational and technical measures to protect personal information. No internet service is completely secure, so please avoid sending unnecessary sensitive details through the initial enquiry form.
We may update this policy when our services, providers or legal obligations change. The date at the top shows when it was last revised.